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FAQ

RETURNS & EXCHANGES

WHAT IS THE RETURN POLICY?

We accept exchanges and refunds (excluding the cost of original shipping) on all our pieces!

We only ask that the following requirements are met:

The item/s must be in original condition, with no bends on the structure or scratches on lens.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Baendit for an exchange or refund are NOT covered or reimbursed by us

HOW DO I ORGANISE A RETURN?

Simply email returns@baendit.com and we will give you all the details you need!

Please note we are unable to be held liable for the loss of your sunglasses being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details

WHERE DO I SEND MY RETURN TO?

We have a centralized warehouse based in Hong Kong, specifically chosen to facilitate all of our Returns from around the globe!

We will provide you with the full address when we reply to your mail !

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return

If you're exchanging, we will send your new piece/s out, and email you a new tracking number

If you're refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at returns@baendit.com so we can personally assist you and sort out your problem as quickly as possible.


SHIPPING

HOW MUCH IS SHIPPING?

Each order is charged at a flat rate of 9 USD

WHEN WILL MY ORDER ARRIVE?

Orders are generally delivered within 10 working days

There can be the occasional customs or courier delay which may affect your delivery timeframe

Please allow for 1-2 working days to pick and pack your order

WILL I GET A TRACKING NUMBER?

An email will be sent once your order has been dispatched

Email orders@baendit.com if you do not receive one

Please ensure your delivery address is attended during business hours

We CANNOT send to PO BOXES, please ensure a street address is supplied

WHICH COURIER DO YOU USE?

Baendit uses Fedex, SF Express, HK Post

WILL I HAVE TO PAY ANY ADDITIONAL DUTIES & TAXES?

There may be duties and/or foreign taxes applied by customs towards your order when delivery is made

We are unable to be held responsible for these charges, and they will not be reimbursed or refunded by Baendit

If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more info